![]() He finally unplugged the client’s monitor from the NVIDIA® ‘advanced graphics’ card and plugged it into the on-board integrated graphics on the client’s Dell Precision workstation and ‘voila’ the problem was solved. After spending hours working with drivers for the displays and graphic cards, as well as configurations within the display and personalization settings of Windows 7 Professional, my brother (who is my Microsoft network engineer and the ‘go to IT-guy’ of my business) made one simple change that made the difference. Recently one of my own clients experienced this exact same thing. ![]() ![]() In a few cases the ‘colored’ lines within the register may also change colors from either the default coloration, or the custom coloration set by ‘Change Account Color’ under the Edit menu. Specifically these clients were on occasion experiencing a change in the user interface graphics in which QuickBooks 2014 (or Enterprise 14) would suddenly change the appearance of ‘registers’ (like a check register) so that in normal 2-line register mode (as opposed to 1-line mode), the white lines of the register would turn black thus preventing users from reading the information recorded in those fields. ![]() ![]() While I was at Scaling New Heights last week a few ProAdvisors approached me asking if I had seen a specific problem they had encountered with some of their clients. ![]()
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